Conflict happens. Sometimes people are difficult. However, we can take steps to minimize the frequency as well as the impact. In this program we explore why people can be challenging, what we can do to improve the situation, and communication strategies that work. We’ll discuss everything from conflict avoidance to the importance of trust, as well as the value of empathy and clarity. You’ll leave with actionable steps and language you can use the next time you find yourself confronted with a difficult situation.

Diane Helbig is a business and leadership advisor and trainer, author, award-winning speaker, and Accelerate Your Business Growth podcast host. As president of Helbig Enterprises, Diane helps businesses and organizations operate more constructively and profitably. Diane’s no nonsense, straightforward approach cuts through the noise and allows participants opportunities to realistically and enthusiastically implement the plans they devise. Diane is the author of Succeed Without Selling, Lemonade Stand Selling, and Expert Insights. Diane is a member of the NAWBO Cleveland Board of Directors.